Send an email to info@namebadgesaustralia.com.au stating your order number and the details of defective item/s you wish to return and have replaced:

• Our Customer Service Department will then issue you a Return Authorisation (RMA) number and advise our return address.

• Please ensure you include this RMA number with your returned item/s to enable us to process your replacement item/s.

• Notify us of your intention to return the item/s within 14 days of us dispatching your order to you.

• The returned item/s are received by us within 14 days of us providing you with an RMA number.

• The item is securely packed for return postage to ensure that the item and packaging is received back by us in original condition.

• Return postage will be for your own account.

• Due to the custom nature of our products, change of mind refunds are not possible but we will always replace faulty products.